IBEROSTAR Tucan

Av. Xaman Ha Lote Hotelero No. 2, Fraccionamiento

Playacar, 77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to airport, 45 minutes.

Distance from hotel to town, 7 minutes.

This hotel has a total of 350 rooms, distributed in 3

story buildings surrounded by jungle and tropical gardens.

Among them, the only ones with an ocean front view are the

24 junior suites and the 2 presidential suites. All standard

rooms have a balcony with a garden or pool view and they

have either two double beds or one king size bed. All rooms

have air conditioning and ceiling fan, private bathrooms

with shower and hairdryers. They all are equipped with color

cable television with remote control, mini bar with soft

drinks, beer and bottled water, coffee maker, telephone, in

room safe deposit boxes, iron and ironing board.

The hotel offers a variety of activities during the day

(aerobics, dance lessons, water polo, beach volleyball,

basketball, Spanish lessons, etc.). There is 1 multi purpose

court and 2 lighted tennis courts (equipment included at no

extra charge) and a fitness center. The PADI Dive Center

located right on the hotel's beach offers catamarans,

kayaks, snorkeling equipment and diving lessons in the pool

at no extra charge (for a limited time, based on

availability), and optional dives and certification course

at an additional cost. Lucy's Mini Club has supervised

activities for children 4 to 12 years old, everyday. As for

the adults, there is a different show with live music every

night at the theater.

Besides the Buffet Restaurant Tulum (open for breakfast,

lunch and dinner), this hotel features 5 specialty

restaurants offering dinner only (limited number of

reservations based on stay, dress code): Mexican "La

Hacienda", Italian "La Gondola", de Carnes "La Marimba",

Tropical "Uxmal" and Japanese "Bonsai". Domestic and

international drinks are served at the following bars: "El

Paso" (in the lobby area), "La Plaza" (Bar Theater), "El

Kiosco" (on the beach), aside from the swim-up bar and the

one at the night club "La Mascara". In addition, the hotel

offers room service from 11:00am until 11:00pm.

Aerobic Classes Aerobics (aqua)

Ballroom ($) Banquet Room ($)

Bar (swim-up) Bars/Lounges (5)

Basketball Court Beach (onsite)

Beauty Salon ($) Billiards

Boat Rentals ($) Breakfast Room

Car Rental Desk ($) Children's Activities

Children's Playground Conference Rooms ($)

Currency Exchange Disco/Nightclub

Dive Center (PADI) ($) Doctor (on call) ($)

Entertainment Exercise Classes

Fitness Center Float Mats

Floors (3) Gift Shop ($)

Golf (nearby) ($) Hospitality Desk

Ice Machines Internet Service ($)

Jacuzzis (outdoor) Laundry Service ($)

Medical Services ($) Meeting Room ($)

Multilingual Staff Parking Facility

Physically Challenged Accommodations

Ping Pong Pool (children's)

Pool (outdoor) Poolside Beverage Service

Poolside Grill Poolside Meal Service

Restaurants (6) Rooms (350)

Safe Deposit Boxes (in room) Sauna

Snack Bar Spa ($)

Suites Sundries Shop ($)

Taxi Stand ($) Tennis Courts (lighted)

Tennis Instructor ($) Tour Desk ($)

Tours & Excursions ($) Travel Agency ($)

Umbrellas (beach/pool) Valet Service ($)

Volleyball (beach) Watersports (motorized) ($)

Watersports (non-motorized) Wedding Coordinator ($)

Wedding Site ($)

Babysitting Services : ($)

-The client must pay the babysitter directly (cash only).

-The maximum number of children per babysitter is 3 children

at a time.

($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above

may have an additional fee associated with them.

Arrival/Departure Time:

Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on

request, and subject to availability.

Children Policy:

Children's age break is 12 years old.

Maximum Occupancy:

Standard - 4 adults or 2 adults and 2 children or

3 adults and 1 child.

Oceanfront Junior Suite - 4 adults or 2 adults and 2 children.

Please note that an infant counts as a body in a room.

Standard, Located on the ground, 1st or 2nd floor, full

bathroom with shower, private balcony.

Bedding: 1 king bed or 2 double beds and 1 sofa bed.

View: Garden or Pool.

Oceanfront Junior Suite, Junior Suites have a balcony with

a front view of the ocean. All rooms have a sitting area.

Bedding: 1 king bed or 2 double beds.

All accommodations include: ceiling fan, mini-bar, hairdryer, ironing

board, air conditioning, shower, coffee/tea maker, television, internet

access: ($), maid service, balcony or patio, smoke detector, crib (on

request), iron and telephone.

Room Service (limited)

Available from 11:00am to 11:00pm.

($) Denotes a fee may be charged.

Specific bedding and/or special requests are fulfilled

based on availability and cannot always be guaranteed.

Kiosko Beach Bar

General Opening Hours: Summer: 10:00am to 8:00pm, Winter: 10:00am to 7:00pm

La Mascara Night Club

General Opening Hours: 8:00pm to 3:00am

La Plaza Bar Theater

General Opening Hours: 5:00pm to 12:00am

Swim Up Bar

General Opening Hours: Summer: 10:00am to 6:00pm, Winter: 9:00am to 5:00pm

Tikal Lobby Bar

General Opening Hours: 9:00am to 12:00am

Tulum, open for late snacks

Breakfast Hours: 7:00am to 10:00am

Lunch Hours: 1:00 to 3:00pm

Dinner Hours: 6:30pm-10:00pm

Bonsai(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm, 9:00pm,

long pants required for gentlemen

Cuisine: Japanese.

(*) Denotes reservation is required.

La Gondola(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm,

9:00pm, long pants required for gentlemen

Cuisine: Italian.

(*) Denotes reservation is required.

La Hacienda(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm,

9:00pm,, long pants required for gentlemen

Cuisine: Mexican.

(*) Denotes reservation is required.

La Marimba(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm,

9:00pm

Cuisine: Steaks.

Dress Code: Casual.

(*) Denotes reservation is required.

Uxmal(*), Tropical, seatings for dinner at 6:30pm, 7:00pm,

8:30pm, 9:00pm

Dress Code: Casual.

(*) Denotes reservation is required.

Please Note:

The number of guaranteed reservations varies among the

different hotels since this is established by their own

management based on number of restaurants available on

site & the average stay of their guests. Please see below

the Length of Stay & Amount of Guaranteed Reservations

Length of Stay & Amount of Guaranteed Reservations:

1 - 4 nights - 1 guaranteed reservation.

5 - 6 nights - 2 guaranteed reservations.

7 - 9 nights - 3 guaranteed reservations.

10 - 13 nights - 4 guaranteed reservations.

14 nights - 5 guaranteed reservations.

Restrictions:

-Reservations have to be made in advance.

-Dress code applies: gentlemen must wear shirts

with sleeves at all specialty restaurants, and

they must wear long trousers at most of them.

Appropriate footwear is also encouraged.

-Most restaurants are non-smoking.

-Also, at certain restaurants there is a minimum

age: e.g. Gourmet El Museo at Paraiso Lindo and

Gourmet L'Etoile at Paraiso Maya (12 years).

-Any extra reservation will be granted only if there

is availability on the very same day. Guests are

placed on a waiting list and they will be notified

that afternoon.

Children's Program

-Mini Club for children ages 4 to 12

General Information

-This IBEROSTAR Resort is a part of the

"Premium Collection".

Iberostar Exchange Privileges:

-Clients from Iberostar Paraiso del Mar and Iberostar

Paraiso Beach can spend the day (9:00am to 6:00pm) at

Iberostar Tucan and Iberostar Quetzal or Iberostar Cozumel

without paying for a day pass (transportation not included).

-The same above privileges are given for clients from either

Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel

-Clients from Iberostar Paraiso Lindo have full access to

facilities & restaurants (if availability allows it) at

Iberostar Paraiso del Mar and Iberostar Paraiso Beach and

have a day access (9:00am to 6:00pm) to Iberostar Tucan,

Iberostar Quetzal or Iberostar Cozumel (transportation not

included).

-Clients of Iberostar Paraiso Maya have full access to

facilities & restaurants (if availability allows it) of

Iberostar Paraiso del Mar and Iberostar Paraiso Beach as

well as Paraiso Lindo and have a day access (9:00am to

6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar

Cozumel (transportation not included).

-Clients of Iberostar Grand Hotel Paraiso have full access

to facilities & restaurants (if availability allows it) to

the whole Paraiso Complex and have a day access (9:00am to

6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar

Cozumel (transportation not included).